PRODUCT QUOTATIONS
Businesses wishing to order large quantities of one or more products may request a special quotation by emailing LIUTERIAMARCONI@GMAIL.COM.
HOW TO ORDER ONLINE
Each product is displayed alongside a shopping cart icon. Clicking this icon automatically adds one unit of the product to your shopping cart. To change the quantity, edit the quantity field in the cart and select Update. To view your shopping cart, click the VIEW CART link at the top right.
PRODUCT AVAILABILITY
Spare parts and accessories listed in the "Hardware and accessories" section are available for dispatch within a maximum of 10 working days.
Products made by Marconi lab are available within 30 days of the order date, as they are built to the specifications chosen by the customer when placing the order, unless expressly stated otherwise in the product description or special offer.
WHEN GOODS ARE DISPATCHED
Within 24 hours of the end of the period stated above.
CHECKING YOUR ORDER STATUS
Once an order has been completed, an order summary email is automatically generated and sent to the customer’s email address.
On the day of dispatch, a second email is sent to the customer confirming dispatch and providing shipping details.
You can request a manual order status check by emailing liuteriamarconi@gmail.com. You must include your order number.
PRODUCT DISCREPANCIES
If you find any errors, inaccuracies or discrepancies in a product or its accompanying instructions, please notify us promptly by calling 0322839381 on the following days:
Monday and Wednesday, from 2:00 pm to 6:00 pm.
The images shown on the website and particularly in the configurators used to create custom-made items (e.g. the bodies and necks section) are intended only as a guide to the available options and do not depict the actual item that will be shipped, but only provide an approximate representation.
Please note that any configurable or catalogue item may be subject to changes without prior notice, provided these do not alter its intended use.
Where dimensions are provided, they are subject to tolerances of +0.3 mm / -0.3 mm.
WEBSITE ERRORS
If you find any errors, inaccuracies, omissions or malfunctions on the website, please notify us promptly by calling 0322839381.
Monday and Wednesday, from 2:00 pm to 6:00 pm.
SUGGESTIONS
Our research, production, sales and information systems are constantly evolving, but customer satisfaction remains the basis of our quality control.
For this reason, we place great importance on our customers’ opinions.
If you would like to share feedback, criticism, a suggestion, an idea or any other comments, please email us at liuteriamarconi@gmail.com.
Please read the legal notice carefully. It contains information on buyers’ rights and obligations and the rules governing any returns, which must always be authorised by Liuteria Marconi snc.
Right of withdrawal
Purchases on our website are subject to the distance contract provisions of Italian Legislative Decree No. 206/2005 (Consumer Code) where goods are delivered to the buyer’s home or another location specified by the buyer, as these purchases are concluded away from business premises. The right of withdrawal may be exercised for all catalogue products, meaning products that are not custom-made using the configurators or at the customer’s direct request. Custom-made products remain covered by the statutory warranty.
The key feature of this legislation is that it grants the buyer a right of withdrawal.
CAN I EXERCISE THE RIGHT OF WITHDRAWAL?
The legislation provides that the right of withdrawal may be exercised only by natural persons (consumers) acting for purposes unrelated to their business activities. It therefore cannot be exercised by legal entities or natural persons acting for business purposes. Purchases made by resellers or anyone buying goods for resale to third parties are also excluded.
WHAT DOES IT INVOLVE?
The consumer has the right to withdraw from the contract within ten working days of receiving the goods by returning them to the seller, who will refund the price of the returned goods. In the case of promotional offers where the purchase of one item is linked to another item sold at a nominal price or provided free of charge, both items must be returned for the right of withdrawal to be validly exercised, because the promotional item is ancillary to the main purchase.
WHAT IS EXCLUDED?
The right of withdrawal excludes purchases where delivery takes place inside a retail outlet. It does not apply to sealed audiovisual products or computer software that have been opened by the consumer, or to products customised using the configurators or by any other means.
The right of withdrawal applies to the purchased goods and therefore excludes delivery charges, which relate to a service already used by the recipient.
HOW DO I EXERCISE THE RIGHT OF WITHDRAWAL?
You will need the following documents and information:
- the original invoice;
- for a partial withdrawal, the relevant item code(s), in addition to the purchase invoice;
- bank details for the refund transfer (IBAN for an account held in the name of the person named on the invoice);
You can then contact Liuteria Marconi snc, who will explain how to initiate the withdrawal procedure and authorise the return of the components.
The procedure is summarised below:
Send a signed notice by registered post with acknowledgement of receipt, stating that you wish to exercise your right of withdrawal and providing all required details: your order number, invoice number, the email address used to register, the products to be returned (identified by item code), and the bank details needed to issue your refund by bank transfer.
HOW DO I RETURN GOODS TO Liuteria Marconi snc?
1. Once the withdrawal procedure has been initiated, place the goods in their original packaging inside suitable outer packaging to protect the original product packaging from damage, writing or alterations. Liuteria Marconi snc reserves the right to refuse goods if this procedure has not been followed.
2. Goods must be shipped at your expense within five days of the return authorisation issued by our after-sales department (Article 67 of Italian Legislative Decree 206/2005), to: Liuteria Marconi snc, Via Marconi 6, 28060 Cureggio (NO), ITALY.
Please note: we recommend using a courier or another delivery method that allows the shipment to be tracked. Liuteria Marconi snc will not refund returned goods if they are not received.
HOW LONG DOES THE REFUND TRANSFER TAKE?
Within 30 working days of receiving the goods, Liuteria Marconi snc will credit the customer with the value of the goods shown on the invoice. The refund covers the value of the products only; outward and return shipping costs remain payable by the customer. This is in accordance with Article 54, paragraph 1, of Italian Legislative Decree No. 206/2005.
IMPORTANT INFORMATION
Liuteria Marconi snc reserves the right to refuse shipments of components or products that:
- do not include the original packaging, accessories and manuals;
- have been sent without first opening a service request with Liuteria Marconi snc;
- have been sent without following the shipping instructions provided by Liuteria Marconi snc.
In such cases, the customer will bear the shipping costs for both sending and returning the goods.
The courts of NOVARA shall have jurisdiction over any dispute.